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  3. DHS Accessibility Day 2024 Day 1 Presentation: Usability Testing Demystified by Customer Experience

DHS Accessibility Day 2024 Day 1 Presentation: Usability Testing Demystified by Customer Experience

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DHS Accessibility Day 2024 Day 1 Presentation: Usability Testing Demystified by Customer Experience. Presenters are Christopher Patten, Senior Human-Centered Designer and James Cook, Content Specialist, all in DHS Customer Experience Directorate (CXD).  (DHS Video by Brandon Pace/Released)