Our blog provides an inside-out view of what we do every day at DHS.
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Why We Need UX Researchers and Designers in the Federal Government (Part 2)
Blog about when we understand customer needs (external and internal customers), we design more effective, efficient, and equitable services to meet those needs.
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Readout of Acting Assistant Secretary Gary Rasicot's Trip to San Francisco
The Countering Weapons of Mass Destruction Office (CWMD) Acting Assistant Secretary Gary Rasicot traveled to San Francisco, California, last week to attend meetings with state and local public health officials, law enforcement, and first responders from two of CWMD’s signature programs: BioWatch and Securing the Cities (STC).
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This #SeeSayDay Learn How and Where to Report Suspicious Activity
Blog about the DHS designated day of September 25th as national “If You See Something, Say Something®” Awareness Day.
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Readout of CWMD’s Emerging Chemical Threat Agent Workshop
WASHINGTON – In late August, the Countering Weapons of Mass Destruction Office (CWMD) hosted a four-day workshop titled, 2022 Emerging Chemical Threat Agent Workshop: An Interagency Deep Dive, bringing together over 150 experts and participants from across the federal government, state and local first responder communities, and international partners.
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Readout of Assistant Secretary Rasicot’s Visit to Detroit BioWatch
WASHINGTON –Acting Assistant Secretary Gary Rasicot of the Department of Homeland Security’s Countering Weapons of Mass Destruction Office (CWMD) traveled to Detroit, Michigan, to meet with local leaders from CWMD’s signature biosurveillance program, BioWatch.
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Why We Need UX Researchers and Designers in the Federal Government (Part 1)
Almost everything you use or touch in your daily life is intentionally designed and design extends beyond the physical objects to the services you experience.
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Addressing Bomb Threats at Historically Black Colleges and Universities
Addressing Bomb Threats at Historically Black Colleges and Universities
In just the first few months of 2022, and throughout the course of the year, there has been a troubling uptick in bomb threats across the country, 49 of which targeted Historically Black Colleges and Universities (HBCUs) and 19 against Predominately Black Institutions (PBIs).
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The U.S. Department of Homeland Security Office of Small and Disadvantaged Business Utilization
To support the U.S. Coast Guard (USCG), increase and strengthen outreach, as a core mission of the Office of Small and Disadvantaged Business Utilization (OSDBU), the USCG and OSDBU are partnering to host the first National Multiple Award Construction Contract (NMACC) Vendor Outreach Matchmaking Event (VOME). We will hold the event virtually on Tuesday, August 30, 2022.
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DHS Center for Countering Human Trafficking observes World Day Against Trafficking in Persons
Tomorrow, we recognize World Day Against Trafficking in Persons, an international day to raise awareness about the prevalence of human trafficking, the plight of trafficking victims, and how to better protect their rights.
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Does DHS Really Have Customers?
“Customer experience” describes what happens when people or organizations interact with government services. If we focus on the goals of the person as they with our services, it’s easy to to improve the experience they have.