Citizenship and Immigration Services
Managed by U.S. Citizenship and Immigration Services (USCIS), the United States’ lawful immigration system is one of the most generous in the world.
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The CIS Ombudsman’s Webinar: Naturalization Test Redesign Initiative
Publication page for materials for the Webinar on the Naturalization Test Redesign Initiative, held July 19, 2023.
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The CIS Ombudsman’s Webinar Series: 2023 Annual Report
On July 11, 2023, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a webinar highlighting its 2023 Annual Report to Congress.
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The CIS Ombudsman's Webinar: Engagement with USCIS on Afghan Re-parole
Publication page for materials for Webinar on the Streamlined Fee-Exempted Re-parole Application Process for Certain Afghan Nationals.
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Tips for Submitting a Case Assistance Request
Tips for how to best request case assistance from the CIS Ombudsman office.
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Listening Session: Options for Laid-Off Foreign Workers
On January 19, 2023, the CIS Ombudsman hosted a listening session to hear concerns from stakeholders and present options for laid-off foreign workers.
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The CIS Ombudsman's Webinar Series: Employment-Based Immigrant Visas II
October 25, 2022, CIS Ombudsman hosted a webinar about USCIS' efforts to use all available immigrant visas in FY23 and its efforts and successes in FY22.
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Fireside Chat
Summary page for the Fireside Chat event with USCIS Director Ur Jaddou and CIS Ombudsman Phyllis Coven, held September 21, 2022.
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The CIS Ombudsman's Webinar: Interagency International Student Issues
Publication page for materials for Interagency Webinar on International Student Issues
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The CIS Ombudsman's Webinar: Overview of USCIS Online Accounts for Attorneys and Representatives
Publication page for materials for Webinar on Overview of USCIS Online Accounts for Attorneys and Accredited Representatives.
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Retention Memo to USCIS Concerning Houston Asylum Office
This memorandum notifies USCIS of complaints, describes allegations, and informs USCIS that CRCL retained these complaints for investigation.