Immigration Information and Assistance

On November 20, 2014, in accordance with the President’s announcement, Secretary Johnson published multiple policy memoranda to implement executive immigration reforms. Customs and Border Protection (CBP); Immigration and Customs Enforcement (ICE); and U.S. Citizenship and Immigration Services (USCIS) will be responsible for implementing many of these actions beginning in 2015. On January 5, 2015, DHS will implement a new department-wide enforcement and removal policy. In February 2015, USCIS will begin accepting applications for an expanded Deferred Action for Childhood Arrivals program (DACA) and in May 2015, extend deferred action eligibility to certain individuals, on a case-by-case basis, who have children who are U.S. citizens or lawful permanent residents through the Deferred Action for Parents of Americans and Lawful Permanent Residents (DAPA) program. In anticipation of public questions and feedback, DHS has centralized its existing inquiry mechanisms for the above mentioned agency components.

If you have questions about the new DHS enforcement priorities, the expanded deferred action programs or believe you are eligible for one of the new initiatives, please use one of the following public feedback mechanisms to have your questions answered or concerns registered with DHS.

U.S. Customs and Border Protection

• If your situation involves an encounter with CBP at the United States border or checkpoint.

U.S. Immigration Customs and Enforcement

• If your case involves an individual in detention or subject to removal.

U.S. Citizenship and Immigration Services          

• If you think you may be eligible for one of the new initiatives.

Office of the Citizenship and Immigration Services Ombudsman

• If you need help with a case that is pending with USCIS and you have exhausted your options with USCIS’s customer service.

DHS Office for Civil Rights and Civil Liberties

• If you have concerns regarding an abuse of civil rights or civil liberties, including profiling on the basis of race, ethnicity, national origin, religion, sex, sexual orientation, or gender identity, by DHS employees, activities, or programs.