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Accessibility

Last Updated: | Press Releases

DHS Improves Customer Experience by Simplifying Services Used by the Public

DHS announced that it has reduced the total amount of time the public spends accessing DHS services by 20 million hours, a goal set by Secretary Alejandro N. Mayorkas in 2022.

Last Updated: | Site Page

Accessibility

DHS provides ICT to individuals with disabilities by meeting or exceeding the requirements of Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d).

Last Updated: | Publication

DHS Technology Accessibility Issue Reporting Form

This form is used to assist you with reporting a technology accessibility issue or initiating a complaint under Section 508 of the Rehabilitation Act. You should use this form if you are an individual with a disability, and because of that disability, you are having difficulty accessing ICT provided by the Department.

Last Updated: | Blog

DHS Accessibility Day 2020

On May 14, the Office of Accessible Systems and Technology (OAST) held its first annual DHS Accessibility Day themed “Accessibility for All”. The virtual event featured best practices, available commercial tools and resources, accessibility requirements, and an opportunity to network with the federal accessibility community. The agenda below details the event’s presentations and provides links to view the demonstrations.

Last Updated: | Publication

Accessibility Events

Accessibility Events

Last Updated: | Publication

DHS Component Disability Access Plans

DHS Component Disability Access Plans

Last Updated: | Site Page

Accessibility Requirements

Learn about DHS Section 508 accessibility requirements for information and communications technology products and services.

Last Updated: | Site Page

Section 508 Training

The Department of Homeland Security is committed to providing free online training resources to assist with creating, validating, and remediating accessible electronic content for conformance to the Section 508 standards.

Last Updated: | Site Page

Section 508 Testing

The Department of Homeland Security (DHS)'s Customer Experience Directorate (CXD), formerly known as the Office of Accessible Systems & Technology (OAST), has a mission to provide strategic direction, technical support, and training to ensure agency employees and customers with disabilities have equal access to information and data. Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d), requires all federal departments and agencies to ensure that their information and communications technology (ICT) is accessible to people with disabilities.

Last Updated: | Publication

Reasonable Accommodation Guidance for DHS Recipients

The Office for Civil Rights and Civil Liberties provides technical assistance and guidance to DHS recipients in meeting their obligations under federal civil rights laws, which includes providing reasonable accommodations for persons with disabilities. The following documents provide information that can assist recipients in developing a reasonable accommodation notice and process for persons with disabilities.  A reasonable accommodation is a change of or modification to afford a qualified individual with a disability full enjoyment of a recipient’s programs or activities, unless modifications of policies, practices, and procedures would fundamentally alter the nature of the program, service, or activity, or result in undue financial and administrative burdens to the recipient.