Scroll down to check the status of your request or to upload requested documents.
The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) assists individuals and employers in resolving difficulties they are experiencing with U.S. Citizenship and Immigration Services (USCIS).
We are an independent office within the Department of Homeland Security and are not part of USCIS.
You can submit DHS Form 7001 online below to request our help.
Before You Submit a Request
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Try to resolve your issue directly with USCIS first.
See our How to Submit a Case Assistance Request page to learn how.
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Review the types of cases we can and cannot help with.
See our How to Submit a Case Assistance Request page.
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Read our Case Assistance Alerts and FAQ pages.
This information could affect your case assistance request.
We posted alerts on:
- Check your case inquiry date before asking for our help with USCIS processing delays [added on May 16, 2024]
- When to contact USCIS and the CIS Ombudsman about Form I-134A processing delays and other issues related to the parole processes for Cubans, Haitians, Nicaraguans, and Venezuelans
- Delays in affirmative asylum cases
- You can now reschedule most biometrics appointments online
- Green card validity period extended to 48 months for conditional green card holders applying to remove conditions