Scroll down to check the status of your request or to upload requested documents.
The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) assists individuals and employers in resolving difficulties they are experiencing with U.S. Citizenship and Immigration Services (USCIS).
We are an independent office within the Department of Homeland Security and are not part of USCIS.
You can submit DHS Form 7001 online below to request our help.
Before You Submit a Request
Try to resolve your issue directly with USCIS first.
See our How to Submit a Case Assistance Request page to learn how.
Review the types of cases we can and cannot help with.
See our How to Submit a Case Assistance Request page.
Read our Case Assistance Alerts and FAQ pages.
This information could affect your case assistance request.
We posted alerts on:
- A Form G-28 must be submitted if a legal representative's contact information is listed in the DHS Form 7001 [added on March 4, 2025]
- Check your case inquiry date before asking for our help with USCIS processing delays
- You can now reschedule most biometrics appointments online