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Citizenship and Naturalization

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CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2012

CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2012

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CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2009

Historical recommendations for year 2009

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CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2010

The CIS Ombudsman's recommendations to USCIS for the year 2010.

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CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2011

CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2011

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The CIS Ombudsman’s Webinar Series: USCIS’ Online Filing and Customer Service Tools Follow Up Questions and Answers

On March 31, 2021, the Department of Homeland Security's (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a public webinar to discuss U.S. Citizenship and Immigration Services' (USCIS) online filing and customer service tools.

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Best Practices on Filing USCIS Forms

The Office of the CIS Ombudsman hosted a public webinar on February 13, 2020, to inform the public on best practices for filing forms with USCIS.

Last Updated: | Press Releases

Secretary Mayorkas on Immigration Reform Executive Orders

Secretary Mayorkas released the following statement in support of President Biden's Executive Orders to reform our immigration processes.

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USCIS and CIS Ombudsman Joint Engagements on USCIS’ Current State of Operations (Session Two)

November 19, 2020, DHS’s Office of the CIS Ombudsman hosted the second of two webinars to discuss USCIS' current state of operations given fiscal challenges and the COVID-19 pandemic.

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Follow up Questions and Answers from the USCIS’ Processing of Concurrently Pending Forms N-400 and Forms I-751 Webinar

On October 7, 2020, the Department of Homeland Security’s Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a public webinar to discuss USCIS’ Processing of Concurrently Pending Forms N-400 (Application for Naturalization) and Forms I-751 (Petition to Remove Conditions on Residence). Subject matter experts (SMEs) from U.S. Citizenship and Immigration Services (USCIS) also joined this session and they committed to provide answers (in writing) to the additional questions from stakeholders after the webinar.

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CIS Ombudsman Case Assistance Infographic

If you cannot resolve your issue with USCIS and you have exhausted your options reaching out to the agency, you may request assistance from the CIS Ombudsman’s office. To learn how to request case assistance from our office, please take a look at our one-page infographic.