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  5. Office of the Citizenship and Immigration Services Ombudsman (CISOMB)

Office of the Citizenship and Immigration Services Ombudsman (CISOMB)

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CIS Ombudsman's Organizational Chart

Organizational Chart for the CIS Ombudsman.

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The CIS Ombudsman's Webinar Series: The USCIS Contact Center

On April 14, 2021, DHS' Office of the CIS Ombudsman hosted a webinar about the U.S. Citizenship and Immigration Services (USCIS) Contact Center.

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Best Practices on Filing USCIS Forms

The Office of the CIS Ombudsman hosted a public webinar on February 13, 2020, to inform the public on best practices for filing forms with USCIS.

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The CIS Ombudsman’s Webinar Series: USCIS’ Online Filing and Customer Service Tools

On March 31, 2021, the Office of the CIS Ombudsman hosted a public webinar to discuss USCIS' online filing and customer service tools.

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Overview of the H-1B Electronic Registration Process for Attorneys and Representatives

March 4, 2021, the Office of the CIS Ombudsman hosted a public webinar regarding USCIS' H-1B electronic registration process for attorneys and representatives.

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USCIS Announces Flexibilities for Certain Foreign Student Applicants Affected by Delayed Receipt Notices for Form I-765, Application for Employment Authorization

The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) is sending this message to inform you that U.S. Citizenship and Immigration Services (USCIS) has announced certain flexibilities for foreign students (F-1 nonimmigrants) affected by delayed receipt notices for Form I-765, Application for Employment Authorization for Optional Practical Training (OPT).

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U.S. Citizenship and Immigration Services (USCIS) is Reverting to the 2008 Version of the Naturalization Civics Test

The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) is sending this message to make sure you are aware that in response to President Biden’s Executive Order on Restoring Faith in Our Legal Immigration Systems, U.S. Citizenship and Immigration Services (USCIS) announced it is reverting to the 2008 version of the naturalization civics test beginning March 1, 2021.

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CIS Ombudsman’s Webinar Series: How the Department of Homeland Security is Combatting Human Trafficking and Forced Labor in Imported Goods

January 13, 2021, DHS’s Office of the CIS Ombudsman hosted a public webinar to discuss how DHS combats human trafficking and forced labor in imported goods.

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USCIS and CIS Ombudsman Joint Engagements on USCIS’ Current State of Operations (Session Two)

November 19, 2020, DHS’s Office of the CIS Ombudsman hosted the second of two webinars to discuss USCIS' current state of operations given fiscal challenges and the COVID-19 pandemic.

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CIS Ombudsman Alert: USCIS Revised its Naturalization Civics Test

The Office of the Citizenship and Immigration Service Ombudsman would like to alert stakeholders that on November 13, 2020, U.S. Citizenship and Immigration Services (USCIS) announced its plans to implement a revised version of the civics portion of the naturalization test.