Social Media

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Threads Privacy Policy and Notice

The Department of Homeland Security (DHS or Department) will use this Threads account for external relations (communications/outreach/public dialogue), to make information and services widely available to the general public, and promote transparency and accountability. DHS Office of Public Affairs (OPA) serves as the executive agent for the DHS Threads account and controls who at the Department has access to make changes to the account.

Campaign Toolkits

Government and industry partners promote the “Be Your REAL ID Self” Public Awareness Campaign as part of integrated efforts to improve the security of our homeland. Achieving REAL ID readiness is a collective effort between federal, state and local governments, as well as industry partners. Partners are crucial in driving awareness, education and adoption of REAL ID by their customers and constituents.

Social Media Toolkit

The “Be Your REAL ID Self” campaign offers a Social Media Toolkit with content that can be leveraged on social channels to drive awareness and action for REAL ID in advance of the May 7, 2025 enforcement deadline.

Letter from Acting Secretary Wolf to Twitter

Letter from Acting Secretary Wolf to Twitter CEO Jack Dorsey on recent censorship by Twitter of DHS personnel.

ST-Social Media Analytics and Reporting Toolkit

Read the latest results and feedback on the usability of SMART for first responders.

SurveyMonkey

The Department of Homeland Security (DHS or Department) will use SurveyMonkey to create online surveys for external relations (communications/outreach/public dialogue).  DHS will also ​use SurveyMonkey to meet a mandate by the Federal CIO to provide customer satisfaction surveys on public-facing websites. DHS Office of Public Affairs (OPA) serves as the executive agent for the department’s use of SurveyMonkey and controls who at the Department has access to use the service.

Public Engagement

The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) holds engagements and provides summaries for current and past webinars.

ST-Social Media Emergency Management Guidance Tool

The SMEM Guidance Tool is a free, online tool that provides users with a simple, step-by-step line of questioning to create plans to improve their organization’s SMEM operations.

S&T Social Media Business Case Guide Fact Sheet

To support agencies that are looking to launch and maximize the benefits of a social media program into their communications, the Department of Homeland Security (DHS) Science and Technology Directorate (S&T) developed a Social Media Business Case (Guide). The Guide provides step-by-step guidance on developing a social media program to comprehensively plan for and integrate social media emergency management (SMEM) operations.

After completing the Guide, agencies will have social media processes and plans they can immediately implement to improve operations. Best practices from emergency officials and SMEM subject matter experts (SMEs) captured during development are included throughout the Guide.