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User Experience (UX)

Last Updated: February 6, 2024 | Blog

Designing for Safety: A Trauma-Informed User Research Guide

Many government services aid the public during their most difficult moments, and through research we are learning how trauma affects our brains and nervous systems. We are leveraging this knowledge to best design government services to account for individual’s trauma.

Last Updated: September 20, 2023 | Site Page

Meet CX at DHS

The Department of Homeland Security (DHS) has over one billion interactions with the public every year. Every person in this country (and beyond) interacts with services and systems DHS manages. That’s a lot of public touchpoints. That’s also a lot of opportunity to build trust and deliver value one interaction at a time.

Last Updated: September 20, 2023 | Blog

Accessible Plain Language at DHS: Transforming Thinking and Empowering Action

Accessible plain language ensures customers, and their experiences, are centered throughout the various touchpoints they have with DHS.

Last Updated: July 25, 2023 | Blog

For Best Results, Be There!

You’ve decided to conduct usability testing to learn more about your users’ experience with your services. Now the question is, what methods will get you the best data to make design decisions?

Last Updated: July 19, 2023 | Site Page

User Research Outputs & Outcomes

Basics of User Research Lesson | 20 Minutes

Last Updated: July 19, 2023 | Site Page

Common User Research Methods

Basics of User Research Lesson | 20 Minutes

Last Updated: July 19, 2023 | Site Page

Recruiting Participants

Basics of User Research Lesson | 15 Minutes

Last Updated: July 18, 2023 | Site Page

Common Types of User Research

Basics of User Research Lesson | 10 Minutes

Last Updated: July 18, 2023 | Site Page

Planning Your User Research

Basics of User Research Lesson | 10 Minutes

Last Updated: July 18, 2023 | Site Page

What is User Research

Basics of User Research Lesson | 10 Minutes