By statute, the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) submits an Annual Report to Congress by June 30 of each year. Our Annual Report must provide a summary of the most pervasive and serious problems encountered by individuals and employers applying for immigration benefits with U.S. Citizenship and Immigration Services (USCIS). The Annual Report also reviews past recommendations to improve USCIS programs and services.
Year In Review – An overview of 2023 for both USCIS and the Office of the CIS Ombudsman.
Recommendations for a Proactive Approach to Collecting Biometrics from Asylum Applicants in Removal Proceedings
Reexamining the Administration of the English Portion of the Naturalization Test
USCIS’ Prioritization Dilemmas: Lessons from the Form I-601A Backlog
Lost Mail and the Challenges in Delivering USCIS Documents
Meeting the Growing Demand for Employment Authorization Documents
Clarifying Processing Times to Improve Inquiries and Manage Expectations
Looking Backward, Looking Forward: Thoughts on the Future of USCIS – In this “thinkpiece” we offer some observations from our perspective on the challenges the agency has faced recently, and ideas for consideration as the agency tries to move past them.