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Office of the Citizenship and Immigration Services Ombudsman (CISOMB)

Last Updated: | Blog

New Resources Alert: Translations Now Available for Case Assistance Request Tip Sheets

The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) has translated two tip sheets that explain when to submit a case assistance request into six languages (Arabic, Simplified Chinese, French, Haitian Creole, Portuguese, and Spanish).

Last Updated: | Blog

CIS Ombudsman Issues Formal Recommendation to USCIS on Improving Family-Based Petition Routing Procedures and Preventing Delays Post-Approval

CIS Ombudsman Issues Formal Recommendation to USCIS on Improving Family-Based Petition Routing Procedures and Preventing Delays Post-Approval.

Last Updated: | Publication

CIS Ombudsman’s Recommendations to U.S. Citizenship and Immigration Services 2024

Recommendation to USCIS for the year of 2024.

 

Last Updated: | Publication

Types of Cases the CIS Ombudsman Can and Cannot Help With

The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) assists individuals and employers in resolving difficulties they are experiencing with U.S. Citizenship and Immigration Services (USCIS). This tip sheet explains the types of cases we can and cannot help with.

Last Updated: | Publication

Case Inquiry Date Tip Sheet

The CIS Ombudsman created this tip sheet on how to check your case inquiry date, which lets you know when you can submit an inquiry to U.S. Citizenship and Immigration Services (USCIS) about the status of your case.

Last Updated: | Site Page

Informal Proposals Shared with USCIS

A selection of informal proposals that the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) has shared with U.S. Citizenship and Immigration Services (USCIS)

Last Updated: | Site Page

Formal Recommendations by the CIS Ombudsman

Formal recommendations sent by the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) to U.S. Citizenship and Immigration Services (USCIS)

Last Updated: | Publication

The CIS Ombudsman's Webinar Series: 2024 Annual Report

On July 30, 2024, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a webinar highlighting its 2024 Annual Report to Congress.

Last Updated: | Blog

Announcing Our Regional Representatives

CIS Ombudsman post announcing our regional representatives

Last Updated: | Publication

CIS Ombudsman Language Access Plans

The Office of the Citizenship and Immigration Ombudsman (CIS Ombudsman) is committed to providing meaningful access to our office and activities for individuals with limited English proficiency.