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CX Initiatives at DHS

Interested in what CX initiatives are happening within the CXD and across DHS? Come learn what teams are doing and how you can get involved with learning or advancing your CX skillsets.

  • Leadership Observation

    A woman of color stands at the top of an outcrop, holding a periscope and looking forward. Symbols in the background show a graph headed upwards

    Learn how you can get involved and observe CX practices in the field.

    Learn about Leadership Observation

  • Burden Reduction at DHS

    Five people, of different backgrounds, holding large golden stars and jumping in celebration

    Learn how the Paperwork Reduction Act benefits customers and research, and how DHS Burden Reduction Initiative is reducing burdens for both employees and the public.

    Learn more about Burden Reduction

  • Accessible Plain Language

    Two women and one man in a wheelchair having a discussion around a table with two laptops on top

    Coming Soon!

    Learn about Accessible Plain Language and how to use it to improve your CX content.

  • CX Maturity

    Three women climbing up a bar graph and helping one another

    Coming Soon!

    Learn how you and your team can understand your CX maturity and build new skills.

Last Updated: 06/13/2024
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