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CX Metrics

Learn what CX Metrics are being captured across DHS teams. Here you’ll find dashboards, informational kits on how to collect metrics, and how to get your team involved with CX metrics. If you and your team are interested in learning more please reach out to us at cx@hq.dhs.gov

  • CX Metrics Dashboard

    A woman standing in front of an image board containing charts and graphs, she is using a pointer to edit the image

    This data measures service performance at key points in the customer journey across DHS.

    View the Dashboard

  • Identify Your Metrics - CX Toolkit

    Illustration of a person sitting on a cabinet reading a “what is CX” book with graphics representing CX all around them.

    Coming Soon!

    Use the CX Toolkit to identify your CX Metrics.

  • Dashboard Learnings Report

    An image of a person in a yellow shirt, communicating via desktop computer

    Discover key points of the CX Dashboard within the report.

    View the Report
Last Updated: 06/13/2024
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