An official website of the United States government
Here’s how you know
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock
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or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
You’ve decided to conduct usability testing to learn more about your users’ experience with your services. Now the question is, what methods will get you the best data to make design decisions?
The basics of user research is your starting point to learn more about how you can understand your users. Each Lesson focuses on different steps in the user research process to help you move from planning to actionable insights.