Customer Experience (CX) | Homeland Security

Customer Experience (CX)

Last Updated: September 12, 2023 | Site Page

CX Metrics Dashboard

The CX Metrics Dashboard provides greater accountability and transparency for the public on DHS’ progress on improving customer experiences.

Last Updated: July 19, 2023 | Site Page

User Research Outputs & Outcomes

Basics of User Research Lesson | 20 Minutes

Last Updated: July 19, 2023 | Site Page

Common User Research Methods

Basics of User Research Lesson | 20 Minutes

Last Updated: July 19, 2023 | Site Page

Recruiting Participants

Basics of User Research Lesson | 15 Minutes

Last Updated: July 18, 2023 | Site Page

Common Types of User Research

Basics of User Research Lesson | 10 Minutes

Last Updated: July 18, 2023 | Site Page

Planning Your User Research

Basics of User Research Lesson | 10 Minutes

Last Updated: July 18, 2023 | Site Page

What is User Research

Basics of User Research Lesson | 10 Minutes

Last Updated: July 17, 2023 | Site Page

Basics of User Research

The basics of user research is your starting point to learn more about how you can understand your users. Each Lesson focuses on different steps in the user research process to help you move from planning to actionable insights.

Last Updated: July 10, 2023 | Site Page

CX Videos

Learn why customer experience (CX) is relevant to Homeland Security.

Last Updated: July 5, 2023 | Publication

The CIS Ombudsman’s Webinar Series: 2023 Annual Report

On July 11, 2023, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a webinar highlighting its 2023 Annual Report to Congress.