CX Maturity Initiative
Welcome to our collection of tools, learnings, and stories about our CX maturity work.
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- User Experience (UX)
User Experience (UX)
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Writing Defendable Congressional Justifications
Writing Defendable Congressional Justifications
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PD and PWP Descriptions Template
A human-centered culture needs employees who are aware and strive for organizational transformation. Adding CX-related duties and KSAs to non-CX PDs, and CX goals to performance plans can improve customer experience.
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CX Skillset Matrix
A guide document to assess hiring candidates CX skills and understanding
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CX Candidate Guide
A guide for CX professionals to utilize when looking for candidates to fill positions
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Customer Experience Strategy Template
A template for CX professionals to lay out their organizations' CX strategy
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Hiring & Recruiting
Hiring & Recruiting for your CX Office
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Identifying Your CX Metrics
Identifying Your CX Metrics
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Funding Your CX Office
Funding Your CX Office
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Developing Your CX Capability
Developing Your CX Capability