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A human-centered culture needs employees who are aware and strive for organizational transformation. Adding CX-related duties and KSAs to non-CX PDs, and CX goals to performance plans can improve customer experience.
| Attachment | Ext. | Size | Date |
|---|---|---|---|
| Template for PDs and PWP to Improve | DOCX | 33.29 KB | 06/26/2024 |