Creating CX Metrics | Homeland Security

Creating CX Metrics

Get guidance on building a metrics strategy that is grounded in outcomes. Learn how to measure your customer experience and your team's impact.

Building a Holistic Metrics Strategy

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Understand why it matters to have a holistic metrics strategy and how to approach making one.

Build a Holistic Metrics Strategy
Incorporating Metrics into Human-Centered Design

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Learn ways to include measurement throughout the human-centered design (HCD) cycle.

Incorporate Metrics into HCD

Related Content in CX Toolkit

Keywords

Customer Experience (CX)
User Experience (UX)

Last Updated: 11/04/2024