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The Office of the Citizenship and Immigration Services Ombudsman’s 2013 Annual Report contains:
An overview of the Ombudsman’s mission and services;
A review of U.S. Citizenship and Immigration Services (USCIS) programmatic and policy achievements during this reporting period; and
A detailed discussion of pervasive and serious problems, recommendations, and best practices in the humanitarian, family, and employment areas, and in customer service and Transformation.
This Report summarizes the Department’s progress toward achieving the goals of EO 12898 during fiscal year 2012, with particular attention to four areas of interagency focus enumerated in the EJ MOU.