Executive Summary of 2013 Annual Report to Congress

The Office of the Citizenship and Immigration Services Ombudsman’s 2013 Annual Report contains:

• An overview of the Ombudsman’s mission and services;
• A review of U.S. Citizenship and Immigration Services (USCIS) programmatic and policy achievements during this reporting period; and
• A detailed discussion of pervasive and serious problems, recommendations, and best practices in the humanitarian, family, and employment areas, and in customer service and Transformation.