CX Skillset Matrix
A guide document to assess hiring candidates CX skills and understanding
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- Customer Experience (CX)
Customer Experience (CX)
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CX Candidate Guide
A guide for CX professionals to utilize when looking for candidates to fill positions
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Customer Experience Strategy Template
A template for CX professionals to lay out their organizations' CX strategy
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Hiring & Recruiting
Hiring & Recruiting for your CX Office
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Identifying Your CX Metrics
Identifying Your CX Metrics
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Funding Your CX Office
Funding Your CX Office
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Developing Your CX Capability
Developing Your CX Capability
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Planning Your CX Strategy
Planning Your CX Strategy
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CXD Toolkit
The CX Toolkit is a guide for CX practitioners to plan and initiate CX within there organization.
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Case Studies
DHS High Impact Service Providers (HISPs) and many other Federal agencies are employing leading human-centered design approaches and tools that help them better understand their customers and identify opportunities to improve service delivery.