What is CX
Intro to CX Lesson | 15 Minutes
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Intro to CX Lesson | 15 Minutes
Intro to CX is your starting point to learning more about customer experience at DHS. Each lesson focuses on the fundamentals of CX by identifying the who, what, when, where, and why approach to customer experience at your DHS Component.
DHS is shifting to center its services around those who use them—delivering simple, secure, effective, equitable, and responsive solutions for all people we serve.
DHS customers experience over 190 million hours of "paperwork" burden each year. Reducing this burden is a key component of improving customer experience.
Straightforward lessons on customer experience (CX) principles and methods to help you improve the delivery of your organization’s services.
Are you part of an Agency or Office looking to create your own burden reduction initiative? DHS has some tips, tricks, and lessons learned to share.
DHS imposes over 190 million hours of "paperwork" burden on the public each year. This burden can be reduced with 9 key methods to improve the customer experience.
Helpful information on Paperwork Reduction Act (PRA)-friendly ways to gather feedback from, and talk to, your customers.
Homeland Secretary Alejandro N. Mayorkas announced customer experience improvements the Department has implemented since President Biden’s signed the Executive Order, “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government,” which directed agencies to improve the overall experience for customers accessing government services and benefits.
It's been a year since the signing of the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government.