Welcome to CX Learning! We're excited to provide your hub for accessible, straightforward lessons on customer experience principles and methods that can help you improve the delivery of your organization's key services.
Topics
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Intro to CX
Learn about what CX is, how to get started, and how it can help you improve your services.
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Basics of User Research
Learn how to plan and conduct user research to collect actionable insights.
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Usability Testing
Learn how you can use usability testing to gain customer-focused feedback to improve the customers experience with a service.
