U.S. flag

An official website of the United States government

Government Website

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Safely connect using HTTPS

Secure .gov websites use HTTPS
A lock () or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

  1. Home
  2. About DHS
  3. Site Links
  4. Keywords
  5. Office of the Citizenship and Immigration Services Ombudsman (CISOMB)

Office of the Citizenship and Immigration Services Ombudsman (CISOMB)

Last Updated: | Publication

Lockbox Tip Sheet

The CIS Ombudsman has worked with USCIS on the following tip sheet on how best to use the USCIS Lockbox. Please see the attached document for more information on best practices.

Last Updated: | Blog

Office of the Citizenship and Immigration Services Ombudsman Publishes New Resources to Expand Community Outreach Efforts

The Department of Homeland Security’s Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) recently published new resources on its website to raise awareness of the office’s mission and to reach a broader population of stakeholders.

Last Updated: | Publication

Follow Up Questions and Answers from the OIDO Session

Follow Up Questions and Answers from the Office of the Immigration Detention Ombudsman (OIDO) Listening Session.

Last Updated: | Publication

Contact Center Tip Sheet

This is a tip sheet on how to best use the USCIS Contact Center.

Last Updated: | Publication

The CIS Ombudsman's Listening Session: Get to Know OIDO

October 14, 2021, the Office of the CIS Ombudsman hosted a listening session about DHS’s new Office of the Immigration Detention Ombudsman (OIDO).

Last Updated: | Publication

Follow Up Questions and Answers from the Services for Noncitizen Veterans Webinar

This site contains the presentation and follow up questions and answers from the CIS Ombudsman's Webinar Series: Services for Noncitizen Veterans.

Last Updated: | Publication

Follow Up Questions and Answers from the TPS eFiling Webinar

Follow Up Questions and Answers from the CIS Ombudsman's Webinar Series: USCIS Introduces Online Filing for Form I-821, Application for Temporary Protected Status.

Last Updated: | Publication

CIS Ombudsman Poster

The CIS Ombudsman has provided the following two-page poster summarizing the work of our office that can be downloaded, printed, and shared.

Last Updated: | Publication

The CIS Ombudsman's Webinar Series: USCIS Introduces e-Filing for Initial Form I-821

August 24, 2021, public webinar to discuss online filing for Form I-821, and concurrent filing of Form I-765, for individuals applying for TPS.

Last Updated: | Publication

The CIS Ombudsman's Webinar Series: Services for Noncitizen Veterans

August 2, 2021, CIS Ombudsman hosted a webinar to discuss Executive Branch work to remove barriers and support our Nation’s noncitizen service members, veterans, and immediate family members of service members.