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Office of the Citizenship and Immigration Services Ombudsman (CISOMB)

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The CIS Ombudsman's Webinar Series: Employment-Based Immigrant Visas

On May 26, 2022, CIS Ombudsman hosted a webinar about USCIS' efforts to use all available immigrant visa numbers and more related to this fiscal year.

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The CIS Ombudsman's Listening Session: USCIS API

Publication page for readout for listening session on developing a USCIS API.

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Lockbox Contact Tip Sheet

The CIS Ombudsman has worked with USCIS on the following tip sheet on when and how to contact a USCIS Lockbox.

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Ombudsman Offices

An ombudsman analyzes, reports on, and raises complaints, concerns, and recommendations to the appropriate agency for resolution. This work is done with a commitment to neutrality, independence, and confidentiality. The ombudsman offices are separate and distinct from the agencies they oversee.

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Case Assistance Alerts

List of current and expired case assistance alerts that may affect your if you want to request case assistance from the CIS Ombudsman.

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CIS Ombudsman's Recommendations to USCIS 2022

CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2022.

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CIS Ombudsman Strategic Plans

The Office of the Citizenship and Immigration Ombudsman (CIS Ombudsman) aims to be a champion for a transparent and efficient immigration benefits system administered by U.S. Citizenship and Immigration Services (USCIS). Our strategic plans help us to effectively carry out our mission through casework, stakeholder engagement, and policy recommendations.

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Follow Up Q&A from myUSCIS for Applicants

Follow Up Questions and Answers from the CIS Ombudsman's Webinar: Overview of myUSCIS for Applicants.

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The CIS Ombudsman's Listening Session: DHS Form 7001

On February 7, 2022, the Office of the CIS Ombudsman hosted a listening session, provided an overview of the form revisions, and gathered feedback.

Last Updated: | Blog

CIS Ombudsman's Webinar Series: myUSCIS for Applicants

The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) invites stakeholders to participate in a webinar to discuss the applicant experience with USCIS’ online portal, myUSCIS, on Thursday, January 20, 2022, from 2 to 3:30 p.m. ET.