Our blog provides an inside-out view of what we do every day at DHS.
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2024 Public-Private Analytic Exchange Program Kick-Off
The Department of Homeland Security’s (DHS) Office of Intelligence and Analysis (I&A), Engagement, Liaison, and Outreach Division, Private Sector Engagement Branch, hosted the 2024 Public-Private Analytic Exchange Program Kick-Off Meeting on February 7, 2024, in McLean, Virginia.
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Celebrating the Women of DHS
During Women’s History Month, we recognize the many inspiring women leaders at the Department of Homeland Security for their dedication, accomplishments, and sacrifice.
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DHS Safety and Security Resources for Health Care Providers, Including Pharmacies
DHS has several resources available to support healthcare providers, including pharmacies, to prevent and defend against threats to both physical and cyber infrastructure.
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New Tip Sheet on How to Avoid Getting Locked Out of Your USCIS Online Account
This blog talks about the new tip sheet on "How to Avoid Getting Locked Out of Your USCIS Online Account."
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DHS Marks First Anniversary of Joining the United States Global Change Research Program
On February 9, 2024, the Department of Homeland Security (DHS) marks the first anniversary of DHS joining the United States Global Change Research Program (USGCRP) as its 14th member.
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Innovative Research and Design Methods in the Humanitarian Immigration Space
On the Global team at USCIS, we create and manage software that helps officers in the humanitarian immigration space manage, interview, and adjudicate cases as quickly and efficiently as possible given the many policy and legal constraints on these systems.
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CX in Action: Mapping the New Employee IT Onboarding Experience
To refine and enhance new employee onboarding, the Headquarters IT Operation Division project team partnered with the Customer Experience (CX) Directorate to learn how to leverage CX methodologies, with a focus on human-centric approaches.
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Fiscal Year 2023 CX Highlights from across DHS!
The Department of Homeland Security has put customers first by using best in class customer experience (CX) practices, built products and services to better serve diverse communities, and enhanced our knowledge of CX across the Department.
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DHS Continues Global Fight to End Female Genital Mutilation
On the International Day of Zero Tolerance for Female Genital Mutilation, the U.S. Department of Homeland Security (DHS) and its Components join together to call for the eradication of Female Genital Mutilation or Cutting (FGM/C).
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Designing for Safety: A Trauma-Informed User Research Guide
Many government services aid the public during their most difficult moments, and through research we are learning how trauma affects our brains and nervous systems. We are leveraging this knowledge to best design government services to account for individual’s trauma.