DHS Departmental FOIA Backlog Reduction Plan: 2020 - 2023 A Business Modernization Roadmap

The DHS 2020 - 2023 FOIA Backlog Reduction Plan includes five goals that lay out a sustainable course for containing and reducing the age of the backlog in the short-term, and sustainably lowering the size of the backlog over the next three to five years. To achieve success, the plan addresses the underlying causes of the backlog – including decentralization, technology and interoperability limitations, and staffing and resource constraints.

The Department’s FOIA vision is to embrace modern workforce and information management techniques, leverage technology, enhance our systems and rebuild our processes, to create a modern, mature, and sustainable FOIA program. Modernization and maturation will benefit members of the public and our staff, and allow the agency to focus its attention on its mission-critical operations. As a result of these efforts, the DHS FOIA Program will achieve its five goals: 1) Improve Service to the Public; 2) Improve Service to the Department; 3) Improve the FOIA IT Infrastructure; 4) Improve FOIA Workforce Engagement; and 5) Strengthen the FOIA Policy and Regulatory Environment.