DHS/ICE/PIA-045 ICE Investigative Case Management (ICM) System

U.S. Immigration and Customs Enforcement (ICE), a component agency within the U.S. Department of Homeland Security (DHS), has updated a major Information Technology (IT) system known as Investigative Case Management (ICM). ICM serves as the core law enforcement case management tool for ICE Homeland Security Investigations (HSI) agents and personnel supporting the HSI mission. HSI conducts transnational criminal investigations to protect the United States against threats to national security and to bring to justice those seeking to exploit U.S. customs and immigration laws worldwide. ICE is updating this Privacy Impact Assessment (PIA) to reflect changes to ICM’s information sharing framework with U.S. Customs and Border Protection (CBP), update the "Overview" section of the PIA to better reflect the user base of the system, and document a planned connection to HSI’s Digital Records Manager (DRM). August 2021

Associated SORN(s):

• DHS/ICE-009 External Investigations