DHS/ALL/PIA-002 DHS Traveler Redress Inquiry Program (TRIP)

In 2005, the Transportation Security Administration (TSA) created the Office of Transportation Security Redress (OTSR) to manage TSA’s Traveler Identity Verification Program (TIVP). TIVP offered redress avenues for individuals who experienced aviation-related screening issues. In 2006, Secretary of State Rice and Homeland Security Secretary Chertoff launched a Joint Initiative to provide a single point of contact for individuals seeking resolution of difficulties they may experience during travel screenings at transportation hubs and named TSA the program’s executive agent. TSA designated OTSR, renamed the Transportation Security Redress Branch (TSRB), the managing office for the Department of Homeland Security’s consolidated redress program, called the Traveler Redress Inquiry Program or “DHS TRIP.”

DHS TRIP provides redress avenues to individuals who encounter travel-related screening difficulties. Applications for redress are managed in a secure, web-based database called the Redress Management System (RMS). DHS TRIP uses this system to manage inquiries from individuals who believe they have been unfairly or incorrectly delayed, denied boarding, or identified for additional security screening at U.S. airports, official ports of entry, and other transportation hubs. DHS TRIP works with relevant components and other federal agencies when necessary, such as the U.S. Department of State’s (DoS) visa issuance and passport offices and the Federal Bureau of Investigation’s (FBI) Terrorist Screening Center (TSC), to properly respond to travelers’ requests for redress. DHS TRIP is a privacy-sensitive system because it collects Personally Identifiable Information (PII) from members of the public; therefore, DHS must conduct a Privacy Impact Assessment (PIA) on the program in accordance with Section 208 of the E-Government Act of 2002. This PIA consolidates and supersedes previous DHS TRIP PIAs and TSA’s TIVP PIA. April 2018

Associated SORN(s):

• DHS/ALL-005 Department of Homeland Security Redress and Response Records System