DHS/CBP/PIA-065 CBP Web Emergency Operations Center (WebEOC)

The U.S. Department of Homeland Security (DHS) U.S. Customs and Border Protection (CBP) Web Emergency Operations Center (WebEOC) is CBP’s primary emergency notification, event tracking, and incident management system. CBP uses WebEOC for a variety of purposes across the CBP enterprise, including incident management, event tracking, workforce emergency notifications, facility and asset management during disasters, and incident simulations and exercise. Due to its customizable event tracking functionality, CBP also uses WebEOC as the intake point for CBP electronic medical records and individual health assessments of individuals in CBP custody. CBP is publishing this Privacy Impact Assessment (PIA) to provide transparency regarding WebEOC and its many uses, including as the point of collection for Electronic Medical Records (EMR) of individuals in CBP custody, and to provide notice of the privacy risks and mitigations associated with the system. (October 2024)

Associated SORN(s)

• DHS/CBP-023 Border Patrol Enforcement Records (BPER)
• DHS/CBP-011 U.S. Customs and Border Protection TECS
• DHS/ALL-020 Department of Homeland Security Internal Affairs
• DHS/ALL-004 General Information Technology Access Account Records System (GITAARS)
• DHS/ALL-014 Department of Homeland Security Personnel Contact Information