DHS/FEMA/PIA-048 National Flood Insurance Program (NFIP) Direct Servicing Agent (NFIP Direct) System

The Department of Homeland Security (DHS), Federal Emergency Management Agency (FEMA), Federal Insurance and Mitigation Administration (FIMA), National Flood Insurance Program (NFIP) manages the NFIP Direct Servicing Agent (NFIP Direct) and the associated IT system (NFIP Direct System). NFIP Direct is a FEMA program that assists in issuing flood insurance policies under the NFIP in communities designated by FEMA and delivers policies and payment of claims for losses as prescribed by and at the discretion of FEMA. The Government cloud-based (GovCloud) NFIP Direct System is a new system that manages and accounts for key NFIP aspects including policy issuance, claims processing, and financial accounting. FEMA uses the NFIP Direct System to manage the flood insurance underwriting and claims operations for flood policies issued through NFIP Direct. FEMA is conducting this Privacy Impact Assessment (PIA) because the agency collects and maintains the personally identifiable information (PII) of individuals during the flood insurance policy issuance and claims process. October 2017

Associated SORN(s)

• DHS/FEMA-003 National Flood Insurance Program Files System of Records
• DHS/ALL-004 General Information Technology Access Account Records System (GITAARS)
• DHS/ALL-007 Accounts Payable System of Records
• DHS/ALL-008 Accounts Receivable System of Records
• Treasury-009 Treasury Financial Management Systems System of Records