DHS/FEMA/PIA-050 National Flood Insurance Program (NFIP) PIVOT System

The Department of Homeland Security (DHS) Federal Emergency Management Agency (FEMA) Federal Insurance and Mitigation Administration (FIMA) National Flood Insurance Program (NFIP) owns and operates the NFIP PIVOT (not an acronym; formerly called Phoenix) system. The NFIP PIVOT system is a web-based system designed to help facilitate and consolidate in one system the NFIP’s core business processes including, but not limited to: validation of insurance policies, claims, and data; complex modeling; website hosting (including www.floodsmart.gov); claims administration; policy management; claims review; approvals; and status inquiries. FEMA is conducting this new Privacy Impact Assessment (PIA) because NFIP PIVOT collects, uses, maintains, retrieves, and disseminates personally identifiable information (PII) about individuals who purchase flood insurance policies from NFIP, those who process insurance policies, and individuals requesting access to the system.

March 2018

Associated SORN(s):

• DHS/FEMA-003 National Flood Insurance Program Files System of Records
• DHS/ALL-004 General Information Technology Access Account Records System (GITAARS)
• DHS/ALL-026 Personal Identity Verification Management System (PIVMS)