DHS/TSA/PIA-047 TSA Contact Center

The TSA Contact Center (TCC) is TSA’s main portal for traveler questions and feedback. The management of TSA customer inquires and complaints was consolidated under the TCC in 2007, and the TCC’s collection of contact information from members of the public was covered by the Department of Homeland Security’s (DHS) General Contact Lists Privacy Impact Assessment (PIA). Because the TCC may also collect additional Personally Identifiable Information (PII), such as date of birth while facilitating and resolving customer complaints, TSA is publishing its own PIA for the TCC. January 2018

Associated SORN(s)

• DHS/TSA-006 Correspondence and Matters Tracking Records