DHS/USCIS/PIA-062 Administrative Appeals Office Case Management System

The U.S. Department of Homeland Security (DHS) U.S. Citizenship and Immigration Services (USCIS) Administrative Appeals Office (AAO) uses the AAO Case Management System (CMS) to capture and track information related to appeals, motions, and certifications that AAO adjudicates under its jurisdiction, and to improve its ability to track appeals and case processing. USCIS is conducting this Privacy Impact Assessment (PIA) update to account for the capture of additional information in the AAO Case Management System, as well as to identify the privacy risks and mitigations associated with the collection and use of that additional information. February 2023 

Associated SORN(s):

• DHS/USCIS-007 Benefits Information System 
• DHS/USCIS/ICE/CBP-001 Alien File, Index, and National File Tracking System of Records
• DHS/USCIS-018 Immigration Biometric and Background Check