DHS/USCIS/PIA-070 USCIS ServiceNow: Service Desk

The Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Office of Information Technology (OIT) offers technical support to USCIS employees, contractors, and non-USCIS personnel who have access to USCIS systems for official business. USCIS ServiceNow serves as the incident management system for service requests. USCIS is conducting this Privacy Impact Assessment (PIA) to evaluate the privacy risks and mitigations associated with the collection, use, and maintenance of personally identifiable information (PII) provided by individuals seeking USCIS Service Desk support. August 2017

Associated SORN(s):

• DHS/ALL-004 General Information Technology Access Account Records System