DHS/USCIS/PIA-073 USCIS and CISOMB Information Sharing

The Department of Homeland Security (DHS) Office of the Citizenship and Immigration Services Ombudsman (CISOMB), established by Section 452 of the Homeland Security Act of 2002, provides independent analysis of problems encountered by individuals and employers who have submitted benefit request filings to U.S. Citizenship and Immigration Services (USCIS) and proposes changes to mitigate those problems. Sharing information between USCIS and CISOMB, where there is proper consent, is crucial to fulfilling this statutory mandate. USCIS is conducting this Privacy Impact Assessment (PIA) to discuss how USCIS provides information to CISOMB in order to (1) assist individuals and employers with resolving problems with USCIS; (2) identify programmatic areas where individuals and employers have problems in dealing with USCIS; and (3) propose changes to mitigate those problems. August 2018

Associated SORN(s)

• DHS/USCIS/ICE/CBP-001 Alien File, Index, and National File Tracking System of Records
• DHS/USCIS-005 Inter-Country Adoptions Security
• DHS/USCIS-007 Benefits Information System
• DHS/USCIS-006 Fraud Detection and National Security Records
• DHS/USCIS-010 Asylum Information and Pre-Screening System of Records
• DHS/USCIS-017 Refugee Case Processing and Security Information System of Records
• DHS/CISOMB-001 Virtual Ombudsman System