DHS/USCIS/PIA-089 USCIS Outreach and Engagement Program

The U.S. Department of Homeland Security (DHS) U.S. Citizenship and Immigration Services (USCIS), External Affairs Directorate, Digital Services Division conducts outreach and engagement activities aimed at individuals who have applied for immigration benefits through traditional outreach measures such as emails, text messages, third party outreach service providers (e.g., GovDelivery.com), and postcard mailings. USCIS plans to enhance and expand these activities to include outreach through online filing and accounts and web-based tools. These activities will also involve new outreach and engagement avenues and population-specific outreach to promote immigration and naturalization (e.g., noncitizens who have applied for an immigration status or benefit, Lawful Permanent Residents (LPR), asylees, and refugees). These activities will also include outreach via individual notices/letters, interagency focus groups and studies, advertisement campaigns, outreach to non-profit and public organizations, and potentially television and/or radio broadcasts to increase interest in applying to become a naturalized U.S. citizen. USCIS is conducting a Privacy Impact Assessment (PIA) because these outreach activities may use personally identifiable information (PII) from members of the public. As new outreach and engagement activities are developed, USCIS will update this Privacy Impact Assessment and include appendices to document the new initiatives. September 2023