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The DHS CX Team wants to ensure that you (the CX team hosting a session) can easily coordinate and conduct an observation session.
This web resource has all of the suggested files for ensuring a successful observation session. These documents contain descriptions, tips, and resources to guide you on your way.
| Attachment | Ext. | Size | Date |
|---|---|---|---|
| CX Hosting Quick Reference Guide | 281.67 KB | 09/14/2022 | |
| Leadership Observation Guide | 169.67 KB | 09/14/2022 | |
| Coordination Email Example | 248.22 KB | 09/15/2022 | |
| Ground Rules Example | 266.1 KB | 09/16/2022 | |
| Observer Briefing Example | 238.19 KB | 09/20/2022 |