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It’s getting more common for development and design teams at DHS to practice human centered design (HCD) through user research and usability testing methods to improve technology and service delivery. These methods can also inform process and business decisions that span public services.
| Attachment | Ext. | Size | Date |
|---|---|---|---|
| Observe CX to have Your "Aha" Moments | 1.51 MB | 06/17/2022 |