Retention Memo Concerning Revocation and Reinstatement of CBP Trusted Traveler Program Memberships

CRCL opened three unrelated complaints involving allegations that U.S. Customs and
Border Protection (CBP) denied individuals’ applications to participate in the Global Entry and
Secure Electronic Travelers Rapid Inspection (SENTRI) Trusted Traveler Programs, allegedly in
violation of the applicants’ civil rights, including their right to due process. Complaints also
alleged that the CBP Ombudsman, the office designated within CBP to address Global Entry and
SENTRI denials, did not provide the applicants with sufficient opportunity for redress and
information to rebut adverse determinations regarding their eligibility for these programs.