The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) invites stakeholders to participate in a webinar to discuss the applicant experience with USCIS’ online portal, myUSCIS, on Thursday, January 20, 2022, from 2 to 3:30 p.m. ET.
Using myUSCIS provides applicants with a personalized account to help them navigate the immigration process. It includes:
- Up-to-date information about applying for immigration benefits;
- Tools to help users prepare to file online, including paying filing fees and uploading evidence;
- The ability to securely send a message to USCIS;
- A list of citizenship preparation classes; and
- Information to help users explore their immigration benefit options.
During this session, CIS Ombudsman staff will engage with USCIS subject matter experts (SMEs) to walk through myUSCIS with a focus on the features and benefits for applicants. Also, the USCIS SMEs will demonstrate how applicants may use myUSCIS, elaborate on current and future plans for updating its online resources and provide tips for filing forms online. (A future CIS Ombudsman webinar will focus on the features and resources for legal representatives and others needing access on behalf of applicants and petitioners.)
This webinar will serve as an information sharing and gathering session. Participants may submit questions and comments online during the engagement. The CIS Ombudsman will use the public’s questions and feedback (without attribution) to assist USCIS in developing training and outreach materials. For more information on our office, please visit our main page or follow us on Facebook and LinkedIn.
We look forward to hearing from you on these issues and invite you to register for this engagement.