Our mission is to empower the DHS workforce with skills, knowledge, and tools to enhance and optimize interactions with the Department’s diverse range of customers through virtual, self-paced, and other training opportunities and resources.
Questions? Reach out to us at CX@hq.dhs.gov
Virtual live trainings are offered via Team’s meetings and can be signed-up for using Eventbrite. Select the training you are interested in below by clicking on the trainings title to be taken to the Eventbrite sign-up page.
Demystify Usability Testing Training I
Demystify Usability Testing Training I (“DUT 1”) is the first of a three-course series that methodically explains the usability testing process using PowerPoint presentation and interactive Mural Board activities. “UTD I” covers the basics of usability testing, and includes the who, what, when, where, and why of usability testing and outlines the six-phase process to complete usability testing.
Demystify Usability Testing Training II
Demystify Usability testing training II (“DUT II”) is the second of a three-course series that methodically explains the usability testing process using PowerPoint presentation and interactive Mural Board activities. “UTD II” covers the pre- and post-work involved in planning and reporting on usability testing basics.
Demystify Usability Testing Training III
Demystified Usability Testing Training III (“DUT III”) is the third of a three-course series that methodically explains the usability testing process using PowerPoint presentation and interactive Mural Board activities. “UDT III” covers the dos and don’ts of moderating a usability test.
What is Customer Experience & Why it is Important - Coming Soon
Interested in learning how to put the people you serve at the center of everything you do? Join us as we discuss the power and driving force behind customer experience (CX) and learn how it helps you reach customer-centric outcomes that deliver the value, service, and efficiency that the public expects and deserves.
Asynchronous learning includes links to learning resources that can be accessed at any time and are reviewed and completed at your own pace.
CX Learning is a self-guided learning resource comprised of topics and lessons on key customer experience concepts and practices, like user research and usability testing.
Usability testing is a way to learn how easy or difficult it is for people to use something by observing them using it. The resources provided in this kit can help you systematize the process, produce reliable findings, and generally expand your ability to test service materials.
Find content such as case studies, templates, videos, and guides for CX. Whether you're new to CX or you're a seasoned practitioner, the resources and information here can help you take your CX knowledge to the next level.
DHS Online Course: What is Section 508 and why is it important?
This course describes what Section 508 is and why it is important to make Information and Communication Technology (ICT) products accessible to people with disabilities. In this course, students learn about the job-related responsibilities, and available resources needed to meet Section 508 requirements. This course serves as a prerequisite to all other Section 508 compliance training courses.
DHS Online Course: Section 508 Procurement Basics Program
This course provides a high-level overview of how Section 508 requirements should be addressed in each stage of the Acquisition Life Cycle.
Resources can only be accessed by employees and contractors using a .gov account and are not available to the public.
Accessibility Training Resources
Access to other training resources such as the Accessible Electronic Documents, webinars, and videos.
CX Research Guide (DHS Library)
The Customer Experience Research Guide was created in collaboration with the librarians at DHS to offer a guide that is designed to help you learn more about customer experience by providing a curated list of resources and instructions on how to conduct effective searches for CX content, where to search the DHS Library Resources for CX content, and what CX at DHS looks like.