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Citizenship and Naturalization

Last Updated: | Publication

USCIS’ Processing of Concurrently Pending Forms N-400 and Forms I-751

October 7, 2020, the Office of the CIS Ombudsman hosted a public webinar to discuss USCIS’ Processing of Concurrently Pending Forms N-400 (Application for Naturalization) and Forms I-751 (Petition to Remove Conditions on Residence).

Last Updated: | Site Page

Annual Report to Congress

By statute, the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) submits an Annual Report to Congress by June 30 of each year. Our Annual Report must provide a summary of the most pervasive and serious problems encountered by individuals and employers applying for immigration benefits with U.S. Citizenship and Immigration Services (USCIS). The Annual Report also reviews past recommendations to improve USCIS programs and services.

Last Updated: | Site Page

Public Engagement

The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) holds engagements and provides summaries for current and past webinars.

Last Updated: | Blog

Ombudsman Alert: USCIS Implements Inadmissibility on Public Charge Grounds Final Rule

On February 5, 2020, USCIS posted several new or revised forms to its website in response to the implementation of its Inadmissibility on Public Charge Grounds Final Rule.

Last Updated: | Blog

Avoid Scams

The CIS Ombudsman's Office is warning the public that there is a fraud scam using the CIS Ombudsman's telephone number and that individuals should never give personal information over the phone to an individual claiming to be an Ombudsman official.

Last Updated: | Blog

Teleconference Summary: InfoMod

On February 14, 2019, the Office of the Citizenship and Immigration Services Ombudsman (Ombudsman) hosted a teleconference with speakers from U.S. Citizenship and Immigration Services (USCIS) to discuss how the agency is changing the way it provides support services to applicants.  USCIS is calling this initiative the Information Services Modernization Program, or InfoMod for short.

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2017 Annual Report Recap

The CIS Ombudsman's Annual Report summary.

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DHS/USCIS/PIA-062 Administrative Appeals Office Case Management System

DHS/USCIS/PIA-062 Administrative Appeals Office Case Management System

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CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2015

Recommendations to USCIS and their response for the year 2015.

Last Updated: | Publication

Ombuds AR 2014 ES

Citizenship and Immigration Services Ombudsman 2014 Annual Report Executive Summary.