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The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) assists individuals and employers in resolving difficulties they are experiencing with U.S. Citizenship and Immigration Services (USCIS). This tip sheet explains the types of cases we can and cannot help with.
For the most up-to-date information, go to our How to Submit a Case Assistance Request page and see our Case Assistance Alerts for recent updates that may affect you if you want to request case assistance.
The Types of Cases the CIS Ombudsman Can and Cannot Help With Tip Sheet is available in English, Arabic (العربية), Simplified Chinese (中文), French (Français), Haitian Creole (Kreyòl ayisyen), Portuguese (Português), and Spanish (Español).
| Attachment | Ext. | Size | Date |
|---|---|---|---|
| Types of Cases the CIS Ombudsman Can and Cannot Help With - English | 281.93 KB | 01/23/2025 | |
| أنواع القضایا التي یمكن لأمین المظالم في مكتب خدمات الجنسیة والھجرة المساعدة فیھا والتي لا یمكنھ المساعدة فیھا - Arabic (العربية) | 770.96 KB | 01/23/2025 | |
| 公民及移民服务监察员 (CIS Ombudsman) 能够／无法提供协助的案件类型 - Simplified Chinese (中文) | 444.88 KB | 01/23/2025 | |
| Tipos de Casos en los que el CIS Ombudsman Puede y No Puede Ayudar - Spanish (Español) | 339.8 KB | 01/23/2025 | |
| Types de dossiers sur lesquels le médiateur CIS peut ou ne peut pas intervenir - French (Français) | 348.25 KB | 01/23/2025 | |
| Kalite ka Ombudsman CIS la ka ede ak yo - Haitian Creole (Kreyòl ayisyen) | 294.25 KB | 01/23/2025 | |
| Tipos de Casos em que o CIS Ombudsman Pode e não Pode Ajudar - Portuguese (Português) | 315.13 KB | 01/23/2025 |