Our blog provides an inside-out view of what we do every day at DHS.
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CX in Action: Mapping the New Employee IT Onboarding Experience
To refine and enhance new employee onboarding, the Headquarters IT Operation Division project team partnered with the Customer Experience (CX) Directorate to learn how to leverage CX methodologies, with a focus on human-centric approaches.
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Fiscal Year 2023 CX Highlights from across DHS!
The Department of Homeland Security has put customers first by using best in class customer experience (CX) practices, built products and services to better serve diverse communities, and enhanced our knowledge of CX across the Department.
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DHS Continues Global Fight to End Female Genital Mutilation
On the International Day of Zero Tolerance for Female Genital Mutilation, the U.S. Department of Homeland Security (DHS) and its Components join together to call for the eradication of Female Genital Mutilation or Cutting (FGM/C).
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Designing for Safety: A Trauma-Informed User Research Guide
Many government services aid the public during their most difficult moments, and through research we are learning how trauma affects our brains and nervous systems. We are leveraging this knowledge to best design government services to account for individual’s trauma.
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Office of Homeland Security Statistics Publishes First Immigration Enforcement and Lawful Processes Monthly Tables Report
Today, the Department of Homeland Security (DHS) Office of Homeland Security Statistics (OHSS) released the first Immigration Enforcement and Legal Processes Monthly Tables, with data through September 2023.
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We Can Help Only with Three Types of Form I-134A Cases
If you are seeking help with a Form I-134A, we can help only in three types of situations. This blog outlines what we can and what we cannot help with.
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Office of Homeland Security Statistics Publishes FY 2022 Use of Force Report
Today, the Department of Homeland Security (DHS) Office of Homeland Security Statistics (OHSS) released the first annual DHS Law Enforcement Use of Force Incidents statistical report for Fiscal Year 2022. Following its launch in November 2023, OHSS is beginning to release data covering all DHS missions, which will advance the Department’s statistical reporting and analysis, support evidence-based policymaking and data-driven decision making and increase transparency.
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Reminder: Starting Nov. 1, All Employers Must Use the Revised Form I-9
Starting November 1, 2023, all employers must use the revised Form I-9, Employment Eligibility Verification, with the edition date 08/01/23, when completing the employment eligibility verification process.
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DHS Releases Governance Guide for Creating a Connected Community Strategy
As part of the Department’s ongoing efforts to build resilient infrastructure and to recognize Critical Infrastructure Month, this past week DHS released its first Connected Community Governance guide.
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Resources and Information for Faith and Community Leaders Regarding the Israel - Hamas Conflict
The U.S. remains in a heightened threat environment and recent events reinforce that. As the Israel-Hamas conflict continues, we have seen an increase in reports of threats against Jewish, Muslim, and Arab communities and institutions. Lone offenders, motivated by a range of violent ideologies, pose the most likely threat. We urge the public to stay vigilant and to promptly report suspicious activity to local law enforcement.