CX – it’s big, it’s bold, it’s….challenging! We get it! We know you have questions and face hurdles. We have resources and answers that can help! The Department of Homeland Security’s (DHS) Customer Experience (CX) Team wants to help you, wherever you sit within the Department.
We realize that customer experience looks different across Components, given our varied missions - so we’ve created resources and support to empower staff, across DHS, to help make products and services more human-centered. Here are a few:
CX Community of Practice – Monthly meetings hosted by DHS CX Team, providing an opportunity for CX professionals to come together for presentations, discussions, and guest speakers, covering a wide range of CX topics and trends. Email CX@hq.dhs.gov to join the conversation and start connecting with your community.
CX Newsletter – The DHS CX Team publishes regular monthly newsletters that keep CX professionals informed about the latest developments, emerging trends, and upcoming events. Email CX@hq.dhs.gov to be added to our distribution list and stay up to date.
Usability Testing Demystified – The DHS CX Team hosts monthly training covering essential concepts, methodologies, and tools for conducting effective usability tests. Learn about the fundamentals of usability testing with this one-hour instructor-led live class.
CX Learning – Self-guided lessons comprised of topics on key customer experience concepts and practices. Learn at your own pace with a growing list of topics.
DHS CX Website – The DHS CX team’s central hub for information and resources related to customer experience initiatives, resources, and opportunities. It offers access to valuable tools, research studies, case studies, and practical guidance for CX professionals.
We’ve been working hard to create resources to support your work to improve the customer experience. We would love to hear from you! How can we better support you to improve the lives of those we serve? What is missing? Let us know here if you’d be interested in potentially speaking with us to share your perspective.