Citizenship and Immigration Services Ombudsman 2016 Annual Report Executive Summary

The Office of the Citizenship and Immigration Services Ombudsman’s (Ombudsman) 2016 Annual Report contains:

• An overview of the Ombudsman’s mission and services;
• A review of U.S. Citizenship and Immigration Services (USCIS) programmatic and policy achievements during this reporting period; and
• A detailed discussion of pervasive and serious problems, recommendations, and best practices in the family, employment and humanitarian areas, as well as in customer service.