DHS/USCIS/PIA-019 Customer Relationship Interface System (CRIS) Update

August 15,2013. The Customer Relationship Interface System (CRIS) provides U.S. Citizenship and Immigration Services (USCIS) customers access to the status of their applications and petitions for immigration benefits and processing time information. USCIS is updating this privacy impact assessment PIA to provide notice regarding e-Request, a new service that allows customers to create a service request via www.uscis.gov, and to update the description of Case Status Service Online (CSSO). USCIS is publishing this update because these modifications affect the collection, use, and storage of personally identifiable information (PII).

Associated SORN

• DHS-USCIS-007 - Benefits Information System