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Citizenship and Naturalization

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Tips for Submitting a Case Assistance Request

Tips for how to best request case assistance from the CIS Ombudsman office.

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Summary of CRCL Recommendation Memo and CBP's Response: U.S. Citizenship Verification

In December 2016, CRCL received a complaint regarding a 15-year-old girl apprehended by U.S. Border Patrol (USBP). The minor, who did not possess a passport, claimed to USBP that she was a U.S. citizen.

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Listening Session: Options for Laid-Off Foreign Workers

On January 19, 2023, the CIS Ombudsman hosted a listening session to hear concerns from stakeholders and present options for laid-off foreign workers.

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Fireside Chat

Summary page for the Fireside Chat event with USCIS Director Ur Jaddou and CIS Ombudsman Phyllis Coven, held September 21, 2022.

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The CIS Ombudsman's Webinar: Overview of USCIS Online Accounts for Attorneys and Representatives

Publication page for materials for Webinar on Overview of USCIS Online Accounts for Attorneys and Accredited Representatives.

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The CIS Ombudsman's Webinar: 2022 Annual Report

On July 19, 2022, the CIS Ombudsman hosted a webinar highlighting its 2022 Annual Report to Congress.

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The CIS Ombudsman's Webinar Series: USCIS' Backlog Reduction Efforts

On June 22, 2022, the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a webinar to discuss USCIS' backlog reduction efforts.

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The CIS Ombudsman's Listening Session: USCIS API

Publication page for readout for listening session on developing a USCIS API.

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Lockbox Contact Tip Sheet

The CIS Ombudsman has worked with USCIS on the following tip sheet on when and how to contact a USCIS Lockbox.

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CIS Ombudsman's Recommendations to USCIS 2022

CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2022.